Job Role/Designation : Client Technical Support Associate
Qualification : Any Degree
Experience Required : 0 – 3 Years
Job Description :
- Responsible for providing telephone/email/chat and remote diagnostic technical support related to installation, operation, configuration, customization, performance, and usage of assigned products.
- Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures.
- Troubleshooting of dell laptops.
- Documents problems in the support solution database for diagnostics and solution implementation.
- Provides basic remote deployment, maintenance and consulting services.
- Diagnosis & resolving of the hardware problems and troubleshooting.
- Verifies warranty entitlement and determines appropriate action.
Desired Candidate Profile :
- Should have excellent communication skills in English.
- Should be open to work in night shifts in a 24×7 environment.
Documents Required :
- 2 Passport size photographs
- One Photo ID Proof
- Updated Resume
Salary Offered : Best In The Industry
Job location : Gurgaon
Official Website : www.dell.com
Apply Mode : Walk-in
Walk-in Time : 11:00 AM To 03:00 PM
Walk-in Date : 11th & 13th January 2016
Walk-in Venue Details :
Dell International Services India Pvt Ltd,
Vipul Tech Square, Sector Road (Golf Course Road),
Sector 43, Gurgaon 122002.